FAQ's
Support
Frequently Asked Questions
Thoughtful answers designed to make your experience feel effortless.
What types of products does VellaGlow™ offer?
VellaGlow™ creates thoughtfully designed comfort essentials for everyday moments of calm. Our collection focuses on simple, intentional pieces that support relaxation, ease, and balance—without unnecessary features or complexity.
Each product is designed to fit naturally into your daily routine, whether you’re unwinding at night or pausing during a busy day. We believe in fewer, better-designed essentials—made to be used consistently and enjoyed over time.
How long does shipping take?
Processing Time: 1–3 business days
Estimated Delivery:
- United States: 2–5 business days
- International: 7–15 business days
Some specialty items may require additional processing time (up to 5–10 business days).
Once your order ships, you’ll receive a confirmation email with tracking details.
Which carriers do you ship with?
We partner with trusted shipping carriers including USPS, UPS, FedEx, and DHL for international deliveries to ensure reliable and timely arrival.
Do you accept returns or exchanges?
Yes. We offer a 30-Day Comfort Guarantee.
Eligible for return
- Unused items
- Original packaging
- Items in the same condition as received
Not eligible
- Used products
- Items showing signs of wear
- Clearance or final-sale items
- Products that directly touch the skin once used (for hygiene reasons)
Depending on the situation, we’re happy to offer a refund, store credit, or replacement.