FAQ's

1. What types of beauty devices do you offer?

We specialize in at-home beauty devices designed to support skin rejuvenation, firming, and self-care. Our collection includes LED therapy devices, RF & EMS tools, facial massagers, and other non-invasive beauty technology selected for safety and ease of use.

2. How long does shipping take?

Processing: 1–3 business days
United States: 2–5 business days
International: 7–15 business days
(Some specialty devices may take 5–10 business days)

You’ll receive a confirmation email and tracking updates once your order ships.

3. Which carriers do you ship with?

We ship using trusted carriers including USPS, UPS, FedEx, and DHL for international orders.

4. Do you accept returns or exchanges?

Yes. We offer a 30-Day Risk-Free Guarantee.

Eligible for return:

  • Unused items
  • Original packaging
  • Same condition as received

Not eligible:

  • Used beauty devices
  • Opened or used skincare products
  • Clearance or final-sale items
  • Items that directly touch the skin (for hygiene reasons)

You may choose a refund, store credit, or replacement, where applicable.

5. What if my device arrives damaged or defective?

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos or a short video and your order number.
We’ll arrange a replacement or refund promptly.

6. How can I track my order?

Once your order ships, you’ll receive a tracking number by email.
You can track your order through:

  • Your shipping confirmation email
  • Our Track My Order page
  • The carrier’s website

7. Can I cancel or change my order?

Yes — orders can be canceled or modified within 12 hours of purchase.
After processing begins, changes may no longer be possible.

8. Are your beauty devices safe to use?

Yes. Our devices are non-invasive and designed for at-home use when used as directed.
If you have sensitive skin, a medical condition, or concerns, we recommend reviewing product instructions carefully or consulting a professional before use.

9. Will out-of-stock devices be restocked?

Many items are restocked regularly.
Use the “Notify Me When Available” option on the product page to receive updates.

10. Do you offer discounts or promotions?

Yes. We occasionally offer:

  • Seasonal promotions
  • Email-exclusive discounts
  • Limited-time offers
  • Bundle savings

Subscribe to our newsletter for early access.

11. How do I care for my beauty device?

Each product includes specific care instructions. General guidelines:

  • Clean after each use
  • Do not submerge electronic devices in water
  • Store in a dry, cool place
  • Use gentle, non-abrasive cleaners

12. What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay (Buy Now, Pay Later).
All payments are processed securely.

13. Is my personal information secure?

Yes. Our website uses SSL encryption and secure checkout technology.
We never store or share your payment information.

14. How can I contact support?

Our support team is happy to help:
📩 info@vellaclothing.com
💬 Contact form on our website