Shipping Policy

 

Support

Shipping Policy

At VellaGlow™, we work with trusted fulfillment partners to deliver your order as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–3 business days.
  • Processing time may vary during high-volume periods or promotions.
  • You’ll receive an order confirmation and tracking details once your order ships.

U.S. Shipping

Estimated delivery times (after processing):

United States

3–7 business days

Processing

1–3 business days

Delivery times are estimates, not guarantees. Delays caused by carriers, weather, customs, or peak seasons are outside our control.

International Shipping

International

7–15 business days

  • Shipping rates are calculated automatically at checkout based on destination and order details.
  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

Shipping Carriers

We ship using trusted carriers, including USPS, UPS, FedEx, and international partners, depending on the destination and fulfillment warehouse.

Tracking Information

  • Once your order ships, you’ll receive a tracking number via email.
  • Tracking updates may take 24–48 hours to appear.

Address Accuracy

Please double-check your shipping address at checkout to help ensure smooth delivery. If an incorrect or incomplete address is entered, it may cause delays or missed delivery.

If you notice a mistake right after placing your order, contact us as soon as possible and we’ll do our best to help update it before shipment.

Delivery Delays

We always do our best to get your order to you as quickly as possible. While most orders arrive within the estimated timeframe, occasional delays can happen due to factors outside our control—such as carrier volume, weather conditions, customs processing, or holidays.

If your order is taking longer than expected, don’t worry—our support team is here to help. Reach out anytime, and we’ll gladly check on your shipment for you.

Lost or Missing Packages

If your order appears lost or hasn’t arrived within the estimated delivery window, contact us at:

📩 info@vellaglow.co