Overview
VellaGlow™ operates this store and website (the “Services”) to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
“Personal information” means information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified information.
Contact details
Name, billing & shipping address, phone number, email address
Financial info
Payment card details, transaction info, payment confirmations (processed by secure providers)
Account info
Username, password, preferences, settings
Transaction data
Items viewed, added to cart, purchased, returned, exchanged, or canceled
Communications
Messages to customer support, inquiries, or feedback
Device & usage
IP address, browser type, device identifiers, interactions with the Services
Sources of Personal Information
- You directly (when you place orders, create an account, or contact us)
- Automatically through cookies and similar technologies
- Service providers that help operate our store (payments, shipping, analytics, hosting)
- Partners/third parties, where permitted by law
How We Use Personal Information
How We Disclose Personal Information
We may share personal information:
- With Shopify and trusted service providers (payments, fulfillment, analytics, hosting)
- With marketing partners for advertising purposes, subject to applicable laws
- When you direct or consent to the disclosure
- With affiliates within our business
- In connection with legal obligations or business transactions
We do not sell your personal information.
Relationship with Shopify
Our store is hosted by Shopify. Shopify processes personal information to provide and improve the Services. Your information may be transferred and stored outside your country of residence.
Shopify may use data from your interactions with our store and other merchants to provide enhanced services. In these cases, Shopify is responsible for handling your personal information.
Third-Party Links
Our Services may include links to third-party websites. We are not responsible for the privacy or security practices of those websites.
Children’s Data
The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If such data is identified, it will be deleted.
Security & Data Retention
We use industry-standard security measures, including SSL encryption. However, no system is 100% secure.
We retain personal information only as long as necessary to:
- Provide the Services
- Comply with legal obligations
- Resolve disputes
- Enforce policies
Your Rights & Choices
Depending on your location, you may have the right to:
- Access your personal information
- Request correction or deletion
- Request data portability
- Opt out of targeted advertising
- Manage marketing communications
We may verify your identity before processing requests. We do not discriminate for exercising privacy rights.
Complaints
If you have concerns about how your personal information is handled, please contact us. You may also have the right to lodge a complaint with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.